Privacy Policy

As Akköylüler Kuyumculuk ("Company", "we"), we attach the utmost importance to the privacy and data security of all our users who visit our website, create an account and benefit from our services. This Privacy Policy has been prepared to transparently explain what personal data we collect, for what purposes and legal grounds we process it, with whom we share it, how long we retain it, and how you may exercise your rights.

1. Personal Data We Collect

Depending on the nature of our relationship with you, we may process the following categories of data:

• Identity & Contact Data: Name, surname, e-mail address, phone number, delivery and billing address.
• Customer Transaction Data: Order history, request and complaint records, appointment and consultancy requests.
• Financial Data: Invoice details and payment-related data (your card details are not stored by us; they are securely processed by the payment institution).
• Technical & Usage Data: IP address, browser and device information, pages visited, cookie records and browsing behaviour on the site.

2. Purposes and Legal Grounds of Processing

Your personal data is processed for the creation and delivery of your orders, the establishment and performance of the contract, the conduct of customer service and after-sales support, fulfilling your appointment and consultancy requests, meeting our legal obligations (tax, commercial, consumer legislation) and — where your explicit consent exists — carrying out marketing, campaign and information activities.

3. Sharing of Data

Your personal data may be transferred, only to the extent and purpose required by the service, to courier and logistics companies, payment and banking institutions, our legal/financial advisors, and legally authorised public institutions. Your data is not shared, sold or rented to third parties for purposes other than those stated in this policy.

4. Retention Period

Your personal data is retained for as long as the purpose of processing requires and for the statute of limitations and retention periods stipulated in the relevant legislation; at the end of this period it is deleted, destroyed or anonymised.

5. Data Security

Administrative and technical measures in line with current technology (access authorisation, encryption, firewall, log records, etc.) are taken to protect your data against unauthorised access, loss, alteration and misuse.

6. Cookies

Cookies are used on our website. For detailed information on cookie types and management, please review our Cookie Policy.

7. Your Rights

Under Law No. 6698 on the Protection of Personal Data (KVKK), you have the right to learn whether your data is processed, to request information about it, to learn the purpose of processing, to request the correction, deletion or destruction of incomplete/incorrectly processed data, and to object to its processing.

8. Contact

For any request, question or application regarding your privacy, you may contact us at iletisim@akkoylu.com. This Privacy Policy may be updated; the current version is always published on this page.